Managing Testimonials Effectively
Learn how to moderate, organize, and showcase customer testimonials using Retold.me
What You'll Learn
This guide covers all aspects of testimonial management, from moderation to publishing and analytics.
Overview
Managing testimonials is a crucial aspect of maintaining trust and authenticity with your audience. Retold.me provides comprehensive tools to help you moderate, organize, and showcase testimonials while maintaining quality and relevance.
Our platform follows a zero-friction principle for submitters while giving you full control over the moderation and display process, ensuring that only appropriate testimonials are published.
Testimonial Moderation
Review New Submissions
All testimonials go through a moderation queue in your dashboard. Navigate to the Testimonials section to review new submissions before they go live.
Tip: Regularly check your moderation queue to ensure timely processing of testimonials.
Publish, Hide, or Delete
For each testimonial, you can choose to publish it (making it visible to the public), hide it (keeping it in your records but not displaying it), or delete it entirely.
Bulk Actions
When you have many testimonials to moderate, use the bulk actions feature to approve, hide, or delete multiple testimonials at once.
Organization and Filtering
Efficiently manage your testimonials with our organization and filtering tools:
Advanced Filtering
Filter testimonials by status (published, hidden, pending), date range, submission method, or specific customer details to quickly find what you need.
Status Management
Easily track the status of each testimonial (pending, published, hidden) and change statuses as needed based on your moderation workflow.
Creating and Managing Widgets
Widgets allow you to showcase your testimonials on your website or other platforms:
Creating a Widget
Navigate to the Widgets section in your dashboard to create a new widget. Choose the layout style, theme, number of testimonials to display, and other customization options.
Customizing Appearance
Configure the look and feel of your widget to match your brand. Adjust colors, fonts, spacing, and layout to seamlessly integrate with your website design.
Embedding on Your Site
Use the embed code generator to get the HTML snippet for your widget. Copy and paste it into your website where you want testimonials to appear.
Security and Privacy Controls
Data Protection
All testimonials are stored securely with encryption. We follow industry best practices for data protection and privacy.
Visibility Controls
Maintain full control over which testimonials are visible to the public. Hidden testimonials remain in your account but are not displayed publicly.
Deletion Policy
Deleted testimonials are permanently removed from our systems. For compliance purposes, we follow a soft-delete approach where possible.
Analytics and Insights
Track the performance and impact of your testimonials:
Recent Activity
Track testimonials received in the last 24 hours
Weekly Trends
Monitor submission patterns over the past week
Approval Rate
Percentage of testimonials that meet your quality standards
Best Practices for Management
Regular Review Schedule
Establish a routine for reviewing new testimonials to ensure timely moderation and publishing.
Consistent Criteria
Develop clear guidelines for what constitutes an acceptable testimonial to ensure consistent moderation.
Engagement Tracking
Monitor how testimonials impact your conversion rates and customer engagement to optimize your strategy.