Learn how to moderate, organize, and showcase customer testimonials using Retold.me
This guide covers all aspects of testimonial management, from moderation to publishing and analytics.
Managing testimonials is a crucial aspect of maintaining trust and authenticity with your audience. Retold.me provides comprehensive tools to help you moderate, organize, and showcase testimonials while maintaining quality and relevance.
Our platform follows a zero-friction principle for submitters while giving you full control over the moderation and display process, ensuring that only appropriate testimonials are published.
All testimonials go through a moderation queue in your dashboard. Navigate to the Testimonials section to review new submissions before they go live.
Tip: Regularly check your moderation queue to ensure timely processing of testimonials.
For each testimonial, you can choose to publish it (making it visible to the public), hide it (keeping it in your records but not displaying it), or delete it entirely.
When you have many testimonials to moderate, use the bulk actions feature to approve, hide, or delete multiple testimonials at once.
Efficiently manage your testimonials with our organization and filtering tools:
Filter testimonials by status (published, hidden, pending), date range, submission method, or specific customer details to quickly find what you need.
Easily track the status of each testimonial (pending, published, hidden) and change statuses as needed based on your moderation workflow.
Widgets allow you to showcase your testimonials on your website or other platforms:
Navigate to the Widgets section in your dashboard to create a new widget. Choose the layout style, theme, number of testimonials to display, and other customization options.
Configure the look and feel of your widget to match your brand. Adjust colors, fonts, spacing, and layout to seamlessly integrate with your website design.
Use the embed code generator to get the HTML snippet for your widget. Copy and paste it into your website where you want testimonials to appear.
All testimonials are stored securely with encryption. We follow industry best practices for data protection and privacy.
Maintain full control over which testimonials are visible to the public. Hidden testimonials remain in your account but are not displayed publicly.
Deleted testimonials are permanently removed from our systems. For compliance purposes, we follow a soft-delete approach where possible.
Track the performance and impact of your testimonials:
Track testimonials received in the last 24 hours
Monitor submission patterns over the past week
Percentage of testimonials that meet your quality standards
Establish a routine for reviewing new testimonials to ensure timely moderation and publishing.
Develop clear guidelines for what constitutes an acceptable testimonial to ensure consistent moderation.
Monitor how testimonials impact your conversion rates and customer engagement to optimize your strategy.